With a highly skilled and experienced team and pro-active system, our Managed Services will add value to your business.

Outsource your IT for time and cost effective Managed services, Server Management and Backup support. Our experienced Warp Service Desk is available to manage all types of IT related queries.

Features

IT Sales

IT Sales

Internet and Connectivity

Internet and Connectivity

IT Support

IT Support

Web and Email Hosting

Web and Email Hosting

Web Development and Systems Development

Web Development and Systems Development

Consulting

Consulting

Our Services

 

Managed Services

All-inclusive remote and onsite IT management and support at a fixed monthly cost.

Full automation of network infrastructure, from joining a domain to deploying software to user machines.

 

Server Management

This packaged service standardizes server operations, provides staff with the expertise to help your servers run efficiently and saves your business money.

Subsequent to the above we are able to monitor key thresholds including CPU, Disk Space and available memory as well as monitoring the operating system error logs.

We monitor specialized services such as Exchange (Email), databases, SharePoint, etc. and can even customize our system to monitor client specific applications.

 

Data Back-up / Recovery Services

Working closely with each of our clients and understanding their specific needs, we ensure business continuity in the event of major as well as minor data loss.

The purpose of backing up entire system volumes is not only to save important data but also to justify the time invested in configuring our customer's system. The reality is that disks fail and users do accidentally and/or unintentionally delete files.

Our experience has shown that backing up business critical data is only 10% of the job done! The restoring-part is the essential element. Backing-up data is of no use if recovery is not possible.

Desktop Management

Traditional desktop management tasks include installing and maintaining hardware and software, spam filtering and administering user permissions. In recent years, however, security-related tasks have become an increasingly large part of desktop management. As a result, an equally large proportion of administrative resources have been devoted to security-related tasks, such as patch management, fighting viruses and spyware.

We deploy mangement software on all endpoints as these tools provide a number of features that permit Warp to deliver cost-effective remote support.

These features include →

Asset Mangement

Asset Mangement

Patch Mangement

Patch Mangement

Network Monitoring

Network Monitoring

System Overall Health Management

System Overall Health Management

Web Development and Systems Development

Web Development and Systems Development

Remote Control

Remote Control

 

Service Desk

Irrespective of the nature of the experienced IT problem, users can contact our support team directly for assistance. Warp Service Desk will repsond and from that moment Warp will manage the user's call through to resolution.

Clients also receive a monthly report detailing various Support Incidents to indicate problem areas.

Proactive and Reactive IT Support

Quality support service keeps your IT working properly and to keeps your team working effectively. The more effective they are, the more they add to your bottom line. We ensure your systems are up to date, resourceful enough, and in good working order. Proactive support also saves you money in the long run, eliminating costly after hour reactive support calls.

Proactive Support Includes:

  • Overall Network monitoring
  • Patch Management
  • Anti-Virus Maintenance
  • Overall Systems Health
  • Asset Tracking
  • Backup and Disaster Recovery Strategy

Quality Control and Account Management

We specialise in all areas of the IT vertical, creating a single point of contact for our customers IT related needs. We are the private banking of the IT industry. Through our close relationships with our customers, we are able to offer a niche service with unique benefits. If you have any problem in any area of your IT spectrum, there is a single point of contact.

Your Account manager looks after all aspects of your account, including:

  • Asset Management and tracking
  • IT audits
  • Budgets and Strategies
  • Site documentation
  • Overall customer satisfaction

Contact the team

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